Frequently Asked Questions

About Best of Wales

We are an established Award winning business based in Wales.  All of our properties are 4 or 5 star, as graded by Visit Wales. We cover the whole of Wales with all sizes of cottages and something for everyone. From families to couples and with over 95% customer satisfaction, many of our guests have booked several times with us.   

“Tour Guide”

We are passionate about its language, culture and amazing scenery.  We live and work in Wales and  have experts in different regions.  Our Team  have different interests so we can advise on restaurants, coffee shops, walks, cycling/ MTB, golf etc.  All our staff are bilingual, speaking not only English and Welsh, but other European languages  including French, Italian and German. We are happy to be your ‘tour guide’ suggesting great locations, attractions and places to explore.

Contacting us

Tel:  01650 511 101 .  From outside the UK  +44 1650 511 101(Mon-Thu: 9:00-19:00,  Fri: 9:00-17:00,  Sat-Sun & Bank Holidays: 10:00-12:00)

Email:  (7 days a week until  22.00)

Why book a self catering property with Best of Wales?

Our customers say they enjoy the freedom, to do as much or as little as they like:  chilling out in peace and quiet, cooking in their own kitchen, enjoying a leisurely breakfast with a great view or maybe a stroll before dinner.

What our Customers say

Best of wales have been brilliant and have provided the best service we have ever had from a holiday company

We loved the property. It felt like home and was very convenient for Abersoch and the beach

We really weren't ready to come home, so certainly wouldn't hesitate on going back.

Fantastic, been recommending to friends and family and we want to make a return visit. Go to the local towns and places of interest ... especially with your dog as dog friendly places to eat within the towns.

We just enjoyed chilling out with a fabulous view&

The hot tub was the icing on the cake

It was a wonderful break. The owners were kind and friendly and the food in the local pub  was delicious.

This was our second visit this year and many thanks for the help from Best of Wales, first rate as always

Thank you for helping to plan my surprise, the champagne and chocolates were just perfect

Where are our cottages?

We have over 300 properties across Wales, from cosy cottages to properties for larger families and  groups of friends.  Some are disabled friendly, others are ideal for romantic getaways for couples. Many are perfect for the family holiday and we also have a great selection of pet friendly properties.

Booking and Payments

How can I book ?

Search and book online or over the phone. Don’t miss the Refine Search if you have specific criteria in mind.

Booking Process

You simply pay one third deposit if you book more than twelve weeks before the start date of your holiday. Full payment is then due twelve weeks before your holiday.

We accept all major credit cards and cheques. You will receive a confirmation email, so please look out for that in your inbox.  If for any reason you would like us to post information to you, we will happily do this.

Here are the details of the Terms and Conditions including our Cancellation policy.

What is included?

The specifics of each property are detailed in the property description. Usually items such as towels and linen, heating and lighting, logs and cleaning equipment are included.

Cots, high chairs  and stairgates are available, as detailed in the cottage information.  However, we do not provide linen or bedding for cots. If you have any specific requirements for children, just let us know when you book and we will try to help.   

What is there to do?

As we live and work in Wales, we know the local areas really well and are happy to act as your ‘tour guide,’ with information on local attractions and events. Each property has detailed information on the website, about shops, restaurants, beaches and local attractions.   

If being active is for you, the Coastal Path offers 870 miles of  walks with stunning views.  The National Parks and areas of outstanding national beauty provide fantastic scenery with amazing waterfalls.   With so many outdoor activities from watersports to cycling, mountain biking to golf, there is lots to do.  Award winning attractions such as the longest Zip Wire in Europe, Folly Farm and Dan yr Ogof caves provide a great day out.  You might like to watch the sunset over Cardigan Bay and spot dolphins. If you just want to chill out, then grab a coffee and a good book - simply heavenly!

Our property owners are a wealth of information, as well as the local tourist guides, which are available on line. For additional recommendations, look out for the testimonials from our guests on each property. You may want to plan ahead or let each day unfold, the choice is yours.

Your Holiday

Before your holiday, we will provide directions, a map and contact details for the property owner.  It is important the you bring the directions with you as you cannot rely totally on Sat Nav, in some of the more rural areas.

We also supply suggestions of things to do within the property pages of our website and information about the area to help you gain the most from your holiday, as well as a few useful Welsh phrases for you to try.

Arrival and Departure

Arrival is not before 7.00pm, but check the Travel Directions/Key Instructions paperwork as some properties may differ. Departure is 9am. This allows time to prepare the property for the next visitors. These times can vary from property to property and will be confirmed in your booking  details. We really appreciate it if the property is left as you have found it.

Food and Drink

Wales offers a great range of local produce from meats and cheese to bread, jam, wine and beer.  There are several major Food Festivals throughout the year in Wales -  they provide an opportunity  to sample local award winning specialities.  There are lots of restaurants from fabulous fish and chips, cosy coffee shops,  gastro pubs and for that special occasion the Michelin starred restaurants.  There is something for all tastes, occasions  and budgets. There is also a range of local shops and supermarkets and many will deliver your online shopping to the property.


We accept pets in many of our properties and they can be found via the pet friendly search.

Special Requests

We can help with surprises, for birthdays, anniversaries, proposals etc. and we will keep it secret from the lucky recipient. We can help with flowers, champagne, cards with a special message or anything else that you have in mind, to create a memory to treasure.

Just let us know and we will try to make your holiday that little bit extra special.

Disabled access

The specific Disabled Friendly properties are designed to help our disabled guests enjoy their holiday. We also offer properties with ground floor bath/shower and bed, for easy access.

Phone and WiFi

You should be aware that it might be difficult to receive a good mobile signal in some parts of rural Wales. Some mobile networks receive stronger signals than others.  Many properties provide Wifi but it may not be as fast in the countryside, as in major cities.  You can check the available networks and signal here.

Self Catering Quality Standards

We are an Accredited Visit Wales Agency and all of our properties have been individually inspected by our staff, with regular follow up visits. You can always speak to a member of staff that has visited a particular property.

Property Grading

All of the properties are independently graded as a 4 or 5 star by Visit Wales Assessors, as part of the quality process. This grading is specific to holiday properties in the UK. It is specific and different from hotel grading due to the different types of properties it includes.  The assessment begins with the property exterior, then each room in the property is assessed for equipment, facilities and cleanliness. In addition, each customer has the opportunity to complete a feedback survey  after the holiday, as customer satisfaction is very important to us and a key part of our quality review.


If there are any issues during the holiday, the first step is to contact the property owner and then Best of Wales, if we can be of further help.

Your Safety

There may be less street lighting as areas of Wales have been awarded the special Dark Sky status. That means you can see the stars more clearly, but bring a torch just in case. Take care to follow instructions for operating electrical appliances, if they are different from the ones you use daily.

Hot tubs

Follow the guidelines for using a hot tub, shower before use, avoid taking drinking glasses into the tub and check if you are allergic to chemicals.

Your Personal Property

While you are staying in your holiday cottage, please remember to secure your possessions such as laptops, bikes and watersport equipment, by locking the property as usual.


Please consider the environmental impact and turn off all lights etc when leaving the property. The property owner will advise on the recycling processes for each cottage.